General Questions
Click any question to view or hide the individual answer.
| 1.
| What are your hours of operation?
|
Answer:
Effective March 1, 2011, our hours of operation are Monday
through Thursday 8:00 a.m. to 5:00 p.m. and Friday 7:00
a.m. to 4:00 p.m. MST. Marix Servicing Online is
available 24 hours a day by clicking on the Borrower Services tab
above.
|
| 2.
| How do I authorize someone, other than myself, to
discuss my account? |
Answer:
You have the ability to authorize any person to discuss your
account. To ensure privacy we require that you complete a
Third Party Authorization Form and send it to us by fax
(623-249-2086) or mail (Correspondence Department PO Box 42008
Phoenix, AZ 85080).
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| 3.
| What does a service transfer mean to me?
|
Answer:
A service transfer means that the servicing of your mortgage
loan has been transferred to a new company. It does not mean that
your loan has been sold. As your servicer we handle all of your
monthly payments, disburse all escrow funds and assist with any of
your mortgage handling needs.
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| 4.
| I am having difficulty making my payments, what can I
do? |
Answer:
Our Loan Counseling Department has seasoned employees trained to
analyze your current financial situation and suggest repayment
solutions that work within your budget. Please call 866-406-2749
and speak to a representative about your situation.
|
| 5.
| I just received a Notice of Intent to Foreclose, what do
I do? |
Answer:
Contact us at 1-866-406-2749. The sooner you contact us, the
more options may potentially be available. Our Homeowners
Assistance Department has many programs tailored to assist you in
keeping your home.
|
| 6.
| Do you offer refinance options?
|
Answer:
As a servicing company, we do not offer refinance programs. Our
focus is to provide quality service to our customers and offer
assistance and expertise with any of your mortgage servicing
needs.
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